FAQ

How do I choose the right size?

Our trainers are unisex and come in UK sizes — simply order your usual UK size. If you’re between sizes, we recommend sizing up.

For the most reliable fit, measure your foot in centimetres and match it to the size guide on the product page.

What are the trainers made of?

The upper is a lightweight, breathable mesh that helps keep your feet cool, with a cushioned air-pocket sole and a non-slip outsole built for grip on smooth, hard floors.

Are they comfortable for long days on your feet?

That’s exactly what they’re made for. The air-cushion sole and built-in arch support are designed to keep you comfortable through long shifts, and the non-slip grip helps on smooth or hard floors. They’re everyday comfort footwear.

How do I clean and care for them?

Wipe them with a soft, damp cloth and a little mild soap, then leave them to air dry. We don’t recommend machine washing, tumble drying or drying on a radiator, as high heat can affect the cushioning and the mesh.

Do you offer free shipping?

Yes — shipping is free on all UK orders, with a tracking number provided. The price you see at checkout is the price you pay, and all prices include UK VAT.

How long will my order take to arrive?

Orders are processed within 1–3 business days, and estimated delivery is 7–12 business days from dispatch. You’ll receive a tracking number so you can follow your order the whole way.

Delivery times are estimates and can occasionally be longer during busy periods.

Where is my order shipped from?

Your order is sent from our fulfilment partners and delivered to your door with tracking. We currently ship to UK addresses only.

How can I track my order?

As soon as your order ships we email you a tracking number so you can follow it every step of the way. You can also find it under Track your order in the menu.

What is your return policy?

If they’re not the right fit, email us within 30 days of delivery and we’ll arrange a refund or exchange. Items should be unworn, in their original packaging, with no signs of wear on the soles. Please contact us before sending anything back.

Can I exchange my trainers for a different size?

Yes. If the fit isn’t right, email us at Orthoshiftfootwear@gmail.com within 30 days of delivery with your order number and we’ll send you the return instructions and address. Items need to be unworn and in their original packaging.

Can I change or cancel my order after placing it?

We process orders quickly (within 1–3 business days), so please contact us as soon as possible at Orthoshiftfootwear@gmail.com if you need to change your address or cancel. We’ll do our best to update it before dispatch, but we can’t guarantee changes once an order has shipped.

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Every payment is processed securely, and all prices include UK VAT.

How does the multi-pair offer work?

When you add more than one pair to your basket, the multi-pair discount is applied automatically at checkout — no code needed. You can mix colours and sizes, and the price shown in your basket is the price you pay.

I have an issue with my order. How can I contact you?

We’re happy to help — reach us through the Contact Us page or email Orthoshiftfootwear@gmail.com and our team will get back to you, usually within 24 hours.